About Buff Puf

  • How do I contact Buff Puf?

    You can contact Buff Puf anytime! Click here to visit our contact page or call us here: (716) 788-7833.

  • Why should I buy from Buff Puf?

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  • What payment methods are accepted?

    COD (Cash on delivery), Cash App, Apple Pay, & Venmo

  • Is buying online safe?

    Absolutely. Our store uses the very best in webpage security – privacy protection plus an additional layer of security built in. Please notice that the site contains a lock in the corner of the URL field. Plus, the URL of the website starts with “https,” for “hyper text transfer protocol secure. https://buffpuf.com/.

Deliveries

Accounts & Orders

  • Do I need an account to place an order?

    No. Customers are allowed to check out as a guest.

  • Who do I contact if I have any questions?

    Please feel free to contact us directly – orders@buffpuf.com or (716) 788-7833.

  • How do I place an order?

    Select a product from our shop page and click “Add to cart”. Then you can view your cart and hit “proceed to checkout”.

  • I didn't receive an order confirmation. What should I do?

    If you did not receive an order confirmation e-mail, please check your e-mail spam folder. If you still cannot find it, don’t hesitate to drop us a message using the Contact Page.

  • How do I use a coupon code?

    During the checkout, search for the “Coupon” area. Enter the code and click ‘Apply Coupon’.

  • How can I cancel or change my order?

    Once you have placed the order, you may contact us directly –  or  to check if the order can be adjusted or canceled. However, if an order is already out for delivery, the order cannot be changed or canceled.

  • What if there is an issue with my order?

    If there is an issue with the quality or delivery of your order, please contact us right away!